COVID-19 Shipping Update
At Eat Play Fit, we are committed to the health and well being of our customers and employees.
Please note: Our carrier is operating with the utmost caution to protect our customers and the delivery workers. Unfortunately, this may add to unavoidable delivery delays. We appreciate your patience and understanding during this time.
Payments
We gladly accept all major credit cards (i.e., VISA, MasterCard etc.) or PayPal.
Please note: If you want to pay via American Express, please select PayPal in the checkout and then click on the option “Pay with Credit or With Debit Card” inside PayPal. If you need help with that, please contact us.
Great question. Our checkout page uses SSL, which ensures that all your browsing and shopping data remains private.
WHAT SHOULD I DO IF MY PAYMENT DOESN’T WORK?
We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!
Please note: If you want to pay via credit card and are using AMEX, you must proceed to PayPal first, and then select the option “Pay with Credit or With Debit Card” inside PayPal. If you need help with that, please contact us.
WHERE DO I ENTER MY DISCOUNT CODE?
During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember, only one discount code can be used per order!
Shipping
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
|
Location |
*Estimated Shipping Time |
|
United States |
8-14 Business days |
|
Canada, Europe |
8-15 Business days |
|
Australia, New Zealand |
8-15 Business days |
|
Central & South America |
10-20 Business days |
|
Asia |
8-15 Business days |
|
Africa |
15-30 Business days |
WHERE IN THE WORLD DOES YOUR PRODUCT SHIP TO?
We are excited to deliver our products worldwide as we ship from our warehouses in different locations in the world.
CAN I TRACK MY ORDER JOURNEY IN THE MAIL?
Absolutely! We know you are excited to follow the journey of your product at every step of the way.
We’ll always send a tracking number via email within 24 hours of your order. With this number you can track your order at our website.
DO YOU OFFER EXPRESS DELIVERY?
We are always working on ways to get your order to you faster.
We offer express delivery to some countries including USA, Uk, Canada and Australia.
Unfortunately, at this moment in time we are unable to offer express delivery to all other countries and outlaying islands.
WILL I HAVE TO PAY FOR INTERNATIONAL TAXES AND DUTIES?
Eat Play Fit cannot control these costs and is not responsible for any duties/taxes applied to your package, so you will be responsible for paying additional charges if they apply.
In rare cases you might be contacted by customs to submit an invoice. In this case, you can simply forward our order confirmation email which you’ve received when placing your order.
If you should decide to decline a package you will be refunded minus a fee for returning the item to us and restocking it.
For international shipments outside of the USA, all website prices are exclusive of sales tax. VAT is not collected at checkout. Eat Play Fit is not responsible for VAT and customs fees which will be charged to the customer directly by the shipping service provider.
DO YOU SHIP ON WEEKENDS OR BANK HOLIDAYS?
All orders ship Monday – Friday, excluding weekends and official bank holidays.
We recommend you order soon, so you get your order in time.
Returns
Yes! We want you to be head over heels for your new product. If you’re not 100% satisfied, we want to make things right.
Just send us an email within 30 days from the day you receive your parcel saying you’d like a refund. Then, we’ll send you step-by-step instructions for returning your product.
Other
WHAT IF I HAVE OTHER INQUIRIES?
A Eat Play Fit question should never go unanswered. If you still have questions or simply have something to say, send us an email at eatplayfit@gmail.com and we’ll get back to you as soon as we can. Don’t forget: if you’re contacting us about an order, we need your email address or order number to sort things out ASAP!
